7999 FAQ — All your questions answered in one place

Each person may only hold one account. If multiple accounts are found under the same mobile number or identity, all of them may be cancelled and the balance forfeited. Enjoy all the benefits with just one account.

You must be 18 or older to register on 7999. Accounts found to belong to users under 18 will be cancelled during verification. This is part of our responsible gaming policy.

After completing registration, an OTP code will be sent to your mobile number. Enter the code in the designated field to complete verification. If you do not receive a code, wait 30 seconds and use the "Resend" option.

You can deposit on 7999 via mobile banking, bank transfer, and various e-wallets. Each method comes with simple step-by-step instructions. Go to the deposit page and choose your preferred option.

The minimum deposit amount varies by payment method. For mobile banking, deposits typically start from as low as BDT 100. Maximum limits are determined by the specific payment method and your account level.

Mobile banking and wallet transfers are usually instant — your balance should update within 1 to 5 minutes. Bank transfers may take a little longer. If your balance has not appeared after an extended period, please contact support.

7999 does not charge any additional fees on deposits. However, your bank or mobile banking provider may apply their own transaction fees. Check with your payment provider before making a deposit.

Withdrawal requests are typically processed within 1 to 24 hours. Mobile banking withdrawals are usually faster, while bank transfers may take 1 to 3 business days. Withdrawals may be delayed if your KYC verification is incomplete.

The minimum withdrawal amount generally starts from BDT 500. The maximum limit depends on your account level and verification status. Accounts with full KYC verification are eligible for higher withdrawal limits.

Common reasons a withdrawal may be held up include: incomplete KYC verification, unmet bonus wagering requirements, suspicious account activity, or a technical issue. Check your withdrawal status on the withdrawal page, and contact support if the problem persists.

Bonus funds cannot be withdrawn directly — you must first meet the specified wagering requirements. For example, if the wagering requirement is 5x the bonus amount, you can withdraw only after placing bets totaling that amount. The terms for each bonus are clearly listed on the Promotions page.

7999 offers over 500 games including slots, betting, fish games, bingo, and more. Live Casino, Sports Betting, slot machines, arcade games — all the entertainment you need, all in one place.

Yes, 7999 is fully mobile-optimized. All games run smoothly in the browser on both Android and iOS devices. No separate app download is needed — simply open 7999.vin in your browser and start playing.

Start by refreshing the page and checking your internet connection. If the issue persists, clear your browser cache. If the problem keeps happening, contact the 7999 support team with a screenshot and it will be resolved promptly.

In fish games, you shoot at fish of different sizes to catch them and earn points. Bigger fish award bigger prizes. Each shot deducts a set amount from your bet, so play within your budget. Full rules are available on the Fish Games page.

A welcome bonus is automatically added on your first deposit after registration. The bonus amount and terms may change from time to time. Check the Promotions page for the current offer before depositing, and apply any relevant bonus code if one is available.

Share your referral code or link with a friend. When they register and make their first deposit using your code, you both receive a bonus. Full details on the referral bonus amount are available on the Promotions page.

Every bonus has an expiry date. If the wagering requirements are not met within that period, the bonus and any winnings from it will be forfeited. Make sure to read the terms and expiry date carefully after receiving a bonus.

On the login page, click the "Forgot Password?" link. An OTP will be sent to your registered mobile number. Use it to set a new password. If you run into any issues, contact our support team.

7999 uses 256-bit SSL encryption to keep your data secure. That said, your own habits matter too. Use a strong password, never share it with anyone, and avoid logging in over public WiFi. If you notice any unusual activity on your account, change your password immediately.

To temporarily or permanently close your account, use the self-exclusion option in the Responsible Gaming section, or contact our support team with your request. Your balance will remain safe.

No. 7999 never sells or shares your personal information with third parties. Limited information may only be disclosed when required by law or for security investigations. Please read our Privacy Policy for full details.